Outage in Clearbit

Webhook processing delayed

Resolved Major
May 03, 2025 - Started about 1 month ago - Lasted 3 days
Official incident page

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Outage Details

We're currently investigating a potential issue with webhook processing. Webhooks may not be delivering as expected. This issue appears to have started around 8:00 PM UTC (1:00 PM Pacific Time). We'll provide updates as we learn more.
Components affected
Clearbit Webhooks
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/05/2025 05:36PM

This incident has been resolved.

MONITORING about 1 month ago - at 05/03/2025 07:14PM

While monitoring the issue, we discovered that the earlier fix did not fully resolve the problem. As a result, webhooks submitted between 1:00 AM and 7:00 AM UTC (6:00 PM to 12:00 AM Pacific Time) were not processed and cannot be recovered. To ensure delivery, these webhooks will need to be re-submitted. We implemented a fix, and are again monitoring.

MONITORING about 1 month ago - at 05/03/2025 01:03AM

We've identified and resolved the issue affecting webhook processing. Queued webhooks are now being delivered, and the system is catching up. We'll continue to monitor performance closely until processing is fully up to date.

INVESTIGATING about 1 month ago - at 05/03/2025 12:35AM

We're currently investigating a potential issue with webhook processing. Webhooks may not be delivering as expected. This issue appears to have started around 8:00 PM UTC (1:00 PM Pacific Time). We'll provide updates as we learn more.

Latest Clearbit outages

Enrichment API outage - 2 months ago
Audience results delayed - 3 months ago
Data ingestion is delayed - 5 months ago

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