Outage in Clearhaus
Mastercard credits failing
Resolved MajorIncident Report
Since 2026-08-07 00:00 CEST, we’ve seen a rise in rejections of Credit transactions by Mastercard.
Credit transactions using EUR as currency are not affected. We are reaching out to our upstream provider and will post another update once we have more information.
Regular authorizations and all other transaction types are unaffected.
Components affected
Clearhaus Gateway API (gateway.clearhaus.com)Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 08/12/2026 03:32AM
Since 2026-08-12 00:05 CEST, approval rate of Mastercard Credits are back to normal.
We are still working with the upstream provider to investigate the core issue, and ensure continued operations.
Regular authorizations and all other transaction types remain unaffected.
IDENTIFIED
12 days ago - at 08/11/2026 02:15PM
We have now confirmed with our upstream provider that all non-EUR Credits are currently being rejected by Mastercard, due to a configuration change between Clearhaus, upstream provider and Mastercard.
Our upstream provider are working on a rollback, and believe to be able to complete this during the night.
INVESTIGATING
12 days ago - at 08/11/2026 01:24PM
Since 2026-08-07 00:00 CEST, we’ve seen a rise in rejections of Credit transactions by Mastercard.
Credit transactions using EUR as currency are not affected. We are reaching out to our upstream provider and will post another update once we have more information.
Regular authorizations and all other transaction types are unaffected.
Latest Clearhaus outages
Transactions unavailable in Merchant API - about 2 months ago
Connectivity issue towards upstream - 8 months ago
Merchant API: Degraded performance - almost 2 years ago
Connectivity issue towards upstream - almost 2 years ago
Visa DK issuing BIN6 457153 partly dysfunctional - almost 2 years ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
