Outage in Cleo

Cleo Integration Cloud: CIC Engine, Protocol Engine Failed Connection Requests

Resolved Minor
September 10, 2024 - Started 8 months ago
Official incident page

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Outage Details

Cleo Engineers were alerted by internal system monitoring to a condition that affected inbound connectivity for a subset of customers utilizing AS2, FTP, FTPs, SFTP, and, Partner Portal-based integrations. Approximately 25% of inbound connections into CIC between 14:48 CDT and 15:12 CDT were impacted. However, based on best practices, trading partners would have attempted retries and those retries had a 75% chance of successful execution. Cleo has pushed a fix and is continuing to monitor inbound connections. Note: Outbound connections continued to process successfully.
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/10/2024 09:18PM

CIC Engine is confirmed to be performing as normal through monitoring. All transactions are processing successfully and without delays. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.

MONITORING 8 months ago - at 09/10/2024 09:01PM

Cleo Engineers were alerted by internal system monitoring to a condition that affected inbound connectivity for a subset of customers utilizing AS2, FTP, FTPs, SFTP, and, Partner Portal-based integrations. Approximately 25% of inbound connections into CIC between 14:48 CDT and 15:12 CDT were impacted. However, based on best practices, trading partners would have attempted retries and those retries had a 75% chance of successful execution.
Cleo has pushed a fix and is continuing to monitor inbound connections.
Note: Outbound connections continued to process successfully.

Latest Cleo outages

Cleo Integration Cloud: CIC Router - Inbound and Outbound Processing Delay - 24 days ago
Cleo Integration Cloud: CIC Agent - Outbound Processing Delay - 4 months ago
Cleo Integration Cloud: CIC Cockpit [Anomaly] - 5 months ago
Cleo Integration Cloud: CIC Engine, Protocol Engine - All inbound and outbound protocols - 6 months ago
Cleo Integration Cloud: CIC Engine, Inbound/Outbound Transaction Delays - 7 months ago

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