Check if Cleo is down, official outages, user-reported issues, and outages map.
Cleo is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
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See what users are saying about Cleo issues that impacted them and how they are affected by the outage.
Sheryl - I have not been able to open the Cleo app all day. They deducted my cash advance out of my account today so I am in good standing with them but cannot even open up the app period. I have uninstalled and installed and have restarted my phone several times today and it still is not working.
Leah - App will not open to login, just keeps shutting down.
Kevin - Site not opening to allow login, have deleted and re-loaded the app. Thanks,.
Tammy - Cleo app keeps shutting down before signing in.
Stephanie - App not working can't get on app it shuts off and gives error message saying app has a bug and ot available till developers fix issue.
Pierre - Application will not open.
App is not allowing me to log in..
Won't let me repay my last advance. The payment keeps falling..
Doesn't let me request even though it says I'm eligible.
Becky - App freeze and then times out and says try again later due to technical issues.
Will not extend repayment.
App won't log in, stuck in waiting for connection.
Took my payment.. but now will not load.
request page not loading, then the whole app stopped loading. stuck on the opening screen.
Not loading. Saying waiting for connection.
constantly "loading" or timing out with an error.
Keeps saying unable to connect waiting for connection.
App having issues loading..
App isn't loading in when trying to open says try again later no connection but my wifi and cellular data are completely fine and running 100%.
John - Cleo reports no card added to account for advance repayment when i have both my bank and card linked and when i try to add my card it says the card is invalid.
Melinda - It keeps floating those bubbles and won't let you log into the page.
App crash everytime I open it.
Ber - Not letting me add bank account.
cleo app will not open up for use ,its jus spinning trying to find connection.
Amy - The app is not loading and it says something went wrong and waiting on connection..
Tye - App will not open. Cant log in..
Won't connect, keeps saying refresh or try again later.
app saying can’t communicate.
App not loading and getting "waiting for connection" error.
Taylor - The app won't load. Keeps saying connection issues..
IsDown has tracked 57 incidents since started monitoring Cleo status in January 2025. We collect data from 5350+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Cleo outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Dec 05, 2025
12:19 PM EST
|
Not Confirmed by Cleo
Widespread service outage across app
Users report app not loading, stuck on 'waiting for connection', timing out errors, and freezing ...
|
34 minutes |
|
Nov 02, 2025
10:55 AM EST
|
Not Confirmed by Cleo
Widespread service outage across platforms
Users report inability to connect or update balances in the app. Issues include connection errors...
|
about 4 hours |
|
Oct 27, 2025
08:48 PM EDT
|
Not Confirmed by Cleo
Possible Outage Indicated by User Reports
|
about 6 hours |
|
Oct 20, 2025
12:03 PM EDT
|
Not Confirmed by Cleo
Cleo app connection issues reported
Users experience persistent 'waiting for connection' errors across devices, unaffected by updates...
|
about 9 hours |
|
Oct 06, 2025
08:37 AM EDT
|
Major
There is a latency issue with the document injection process to WebEDI. This is currently being i...
|
about 4 hours |
|
Sep 26, 2025
04:08 PM EDT
|
Minor
Cleo Engineers have identified a latency issue with CIC Cockpit, which may affect the experience ...
|
about 3 hours |
|
Sep 22, 2025
10:25 AM EDT
|
Minor
Cleo Engineers are investigating an issue delaying message visibility which may affect the user e...
|
1 day |
|
Aug 18, 2025
12:13 PM EDT
|
Minor
Cleo engineers have been notified of latency in message visibility, which may affect the UI exper...
|
about 2 hours |
|
Aug 09, 2025
10:13 AM EDT
|
Not Confirmed by Cleo
App connectivity and loading issues
Users report the app fails to connect, continuously checks without loading, and shows no connecti...
|
about 10 hours |
|
Aug 07, 2025
01:12 PM EDT
|
Major
Cleo Engineers have been alerted to a condition starting at 11:34 CST that is causing delay in in...
|
about 5 hours |
One place to monitor all your cloud vendors.
Get instant alerts when an outage is detected.
| Component | Status | Details |
|---|---|---|
| CIC Agent status | OK | View details |
| CIC Cockpit status | OK | View details |
| CIC Studio status | OK | View details |
| Cleo Integration Cloud (CIC) Engine status | OK | View details |
| Cleo Solution Center status | OK | View details |
IsDown is a status page aggregator that monitors if Cleo and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Cleo, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of Cleo (and 5,350+ other services) and check if they are experiencing issues. We collect the status and outage information of Cleo's 10 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Cleo and other services.
IsDown checks Cleo official status page for major/minor outages or downtimes. A major outage is when Cleo experiences a critical issue that severely affects one or more services/regions. A minor incident is when Cleo experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Cleo outage, we send you an alert and update your dashboard and status page.
Cleo and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Cleo status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Cleo publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Cleo and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Cleo but also 5,350 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
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Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Cleo and other services.
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IsDown integrates with 20+ tools. Connect the status of Cleo and 5,350 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
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Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Cleo down?'
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Need similar to Downdetector Cleo alerts? IsDown might be the solution for you. While Downdetector relies on user-submitted reports to detect Cleo outages, IsDown monitors Cleo's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |
|
Downdetector |
|---|---|---|
| Official Cleo status page monitoring with real-time incident details. | ||
| Monitor 5,350+ services including Cleo in a single dashboard. | ||
| Instant Cleo outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of Cleo official status and user-reported issues. | ||
| Maintenance feed for Cleo | ||
| Granular alerts filtering by Cleo components and regions. |
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Cleo isn't down. You can check Cleo status and incident details on the top of the page. IsDown continuously monitors Cleo official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Cleo is currently operational. You can check Cleo status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Cleo being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Cleo official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Cleo last outage was on October 06, 2025 with the title "CIC - WebEDI - Latency with document injection to WebEDI"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Cleo and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Cleo is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Cleo's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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