Cleo status updated a few minutes ago
Cleo is working normally
This chart shows the number of user-reported issues for Cleo service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
See where Cleo users are reporting performance issues or downtime. The map shows recent outages from around the world.
Top locations, last 24h:
See what users are saying about Cleo issues that impacted them and how they are affected by the outage.
Tracy - Login is us stuck in loop, won't verify fully. Just sits on loading.
CB - App will not open at all. Been this way for 3 days now. Emailed customer support and have yet to hear back. Pop-up box that appears when app fails to launch states the app has a "bug" in it, and you uninstall/reinstall app once the creator fixes this. Done this several times, all to no avail..
Sheryl - I have not been able to open the Cleo app all day. They deducted my cash advance out of my account today so I am in good standing with them but cannot even open up the app period. I have uninstalled and installed and have restarted my phone several times today and it still is not working.
Leah - App will not open to login, just keeps shutting down.
Kevin - Site not opening to allow login, have deleted and re-loaded the app. Thanks,.
Tammy - Cleo app keeps shutting down before signing in.
Stephanie - App not working can't get on app it shuts off and gives error message saying app has a bug and ot available till developers fix issue.
Pierre - Application will not open.
App is not allowing me to log in..
Won't let me repay my last advance. The payment keeps falling..
In the last 90 days, Cleo had 3 incidents with a median duration of 3 hours 31 minutes.
Incidents
Major Outages
Minor Incidents
Median Resolution
Check out the latest outages detected by IsDown for Cleo. It will show official outages and also issues that we're started by a spike in crowdsource reports.
| Title | Started At | Duration |
|---|---|---|
|
Widespread service outage across app
Users report app not loading, stuck on 'waiting for connection', timing out errors, and freezing ...
|
Dec 05, 2025 at 05:19 PM UTC
Never acknowledged
|
34 minutes |
|
Widespread service outage across platforms
Users report inability to connect or update balances in the app. Issues include connection errors...
|
Nov 02, 2025 at 03:55 PM UTC
Never acknowledged
|
about 4 hours |
|
Possible Outage Indicated by User Reports
|
Oct 28, 2025 at 12:48 AM UTC
Never acknowledged
|
about 6 hours |
|
Cleo app connection issues reported
Users experience persistent 'waiting for connection' errors across devices, unaffected by updates...
|
Oct 20, 2025 at 04:03 PM UTC
Never acknowledged
|
about 9 hours |
|
There is a latency issue with the document injection process to WebEDI. This is currently being i...
|
Oct 06, 2025 at 12:37 PM UTC
|
about 4 hours |
|
Cleo Engineers have identified a latency issue with CIC Cockpit, which may affect the experience ...
|
Sep 26, 2025 at 08:08 PM UTC
|
about 3 hours |
|
Cleo Engineers are investigating an issue delaying message visibility which may affect the user e...
|
Sep 22, 2025 at 02:25 PM UTC
|
1 day |
|
Cleo engineers have been notified of latency in message visibility, which may affect the UI exper...
|
Aug 18, 2025 at 04:13 PM UTC
|
about 2 hours |
|
App connectivity and loading issues
Users report the app fails to connect, continuously checks without loading, and shows no connecti...
|
Aug 09, 2025 at 02:13 PM UTC
Never acknowledged
|
about 10 hours |
|
Cleo Engineers have been alerted to a condition starting at 11:34 CST that is causing delay in in...
|
Aug 07, 2025 at 05:12 PM UTC
|
about 5 hours |
Check the current status of the 5 components, services, or regions being monitored for Cleo.
| Component | Status | Details |
|---|---|---|
| CIC Agent status | OK | View details |
| CIC Cockpit status | OK | View details |
| CIC Studio status | OK | View details |
| Cleo Integration Cloud (CIC) Engine status | OK | View details |
| Cleo Solution Center status | OK | View details |
IsDown has maintained continuous monitoring of Cleo, a API Services solution, since January 2025. Our database contains 57 documented incidents from the past 1 year, giving us deep insight into Cleo's reliability patterns and typical resolution times. We parse Cleo's official status page across all 10 components and 5 groups, interpreting statuses like operational, degraded performance, partial outage, and major outage to deliver precise uptime metrics and targeted notifications.
When Cleo experiences issues, you need accurate information fast. IsDown combines official status page data with user-reported issues, giving you early detection when vendors are slow to acknowledge problems, plus verified incident details once they do. You get affected components, severity levels, and real-time resolution updates from both sources.
Engineering and operations teams rely on IsDown to monitor Cleo and receive verified outage alerts. Get instant notifications through Slack, Teams, PagerDuty, or 20+ other integrations.
Every few minutes we check the status page of Cleo (and 5,420+ other services) for issues. We collect the status and outage information across all 10 Cleo components. We also monitor user reports alongside official sources. Since vendors often take time to report incidents, monitoring user reports helps us alert you early.
Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be alerted about. This way you avoid getting all incidents from Cleo and other services, focusing only on those affecting your business.
IsDown checks Cleo official status page for major/minor outages or downtimes. A major outage is when Cleo experiences a critical issue that severely affects one or more services/regions. A minor incident is when Cleo experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Cleo outage, we send you an alert and update your dashboard and status page.
Cleo and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Cleo status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Cleo publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Cleo and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was built to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Cleo but also 5,421 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird's-eye view and share it with your team.
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Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be notified about. This way you avoid getting all incidents from Cleo and other services.
Start Monitoring for Free
IsDown integrates with 20+ tools. Connect the status of Cleo and 5,420 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
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Create a status page that can easily be accessed by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Cleo down?'
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Need similar to Downdetector Cleo alerts? IsDown might be the solution for you. While Downdetector relies on user-submitted reports to detect Cleo outages, IsDown monitors Cleo's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |
|
Downdetector |
|---|---|---|
| Official Cleo status page monitoring with real-time incident details. | ||
| Monitor 5,420+ services including Cleo in a single dashboard. | ||
| Instant Cleo outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of Cleo official status and user-reported issues. | ||
| Maintenance feed for Cleo | ||
| Granular alerts filtering by Cleo components and regions. |
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Cleo isn't down. You can check Cleo status and incident details on the top of the page. IsDown continuously monitors Cleo official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Cleo is currently operational. You can check Cleo status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Cleo being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Cleo official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Cleo last outage was on October 06, 2025 with the title "CIC - WebEDI - Latency with document injection to WebEDI"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Cleo and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Cleo is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Cleo's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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