Outage in Clerk
Account Portal not Redirecting
Resolved Minor
May 11, 2026 - Started about 13 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
The Clerk Account Portal experienced a routing issue where some customers encountered 404 errors when accessing the root route instead of being properly redirected to the appropriate page. The service team deployed a mitigation fix and monitored the resolution. The incident lasted 2.4 hours and was classified as minor impact.
Some customers are encountering an issue where the root route at the Accounts Portal is returning 404 and not redirecting to the appropriate page.
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Latest Updates ( sorted recent to last )
MONITORING
about 12 hours ago - at 05/11/2026 03:30PM
We have deployed a mitigation and are observing.
INVESTIGATING
about 13 hours ago - at 05/11/2026 03:00PM
Some customers are encountering an issue where the root route at the Accounts Portal is returning 404 and not redirecting to the appropriate page.
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