Outage in Clever

District Admin "Access Portal as" Error

Resolved Minor

September 09, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Clever is experiencing an issue with District Admins needing to access portal as a user within Clever resulting in an "Uh-Oh: Invalid request - 'redirect_uri' is not valid" error. We have addressed the issue and the product should be operating as normal. We will continue to monitor for further errors and notify once the incident is completely resolved. If you see any additional issues related to this, please contact Clever Support through our Help Center: support.clever.com.

Components affected

Clever District Administration Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/09/2024 11:12PM

We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.

MONITORING over 1 year ago - at 09/09/2024 08:28PM

Clever is experiencing an issue with District Admins needing to access portal as a user within Clever resulting in an "Uh-Oh: Invalid request - 'redirect_uri' is not valid" error.

We have addressed the issue and the product should be operating as normal. We will continue to monitor for further errors and notify once the incident is completely resolved. If you see any additional issues related to this, please contact Clever Support through our Help Center: support.clever.com.

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