Outage in Clever Cloud

[Global] Access logs ingestion delay

Resolved Minor
October 30, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue affecting the access logs ingestion pipeline.

Impact:
- Access logs may be delayed or temporarily unavailable in the console
- Applications and addons continue to run normally without any impact

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Latest Updates ( sorted recent to last )
OK 1 day ago - at 10/30/2025 11:47AM

We are impacted by the following incident from pulsar cluster: https://www.clevercloudstatus.com/incidents/1026

OK 1 day ago - at 10/30/2025 11:30AM

During our investigation and deployment of the initial fix, we have identified an underlying issue with our Pulsar cluster that requires additional attention.

Current Situation:
- The producer creation delays were a symptom of a broader issue affecting the Pulsar cluster stability
- Our infrastructure team is actively working on stabilizing the cluster
- Access logs ingestion remains degraded while we address the root infrastructure issue

Impact (updated):
- Access logs continue to experience significant delays
- Some access logs may be queued for extended periods
- Applications remain unaffected and continue to run normally
- Real-time metrics and monitoring remain operational

Current Actions:
- Infrastructure team investigating Pulsar cluster health
- Implementing cluster-level remediation measures
- Monitoring system performance closely
- Preparing contingency measures if needed

MAJOR 1 day ago - at 10/30/2025 10:09AM

We have identified the root cause of the access logs ingestion delay and are currently deploying a fix.
The issue was caused by excessive time required to create producers on our Pulsar messaging system, which resulted in a bottleneck in the logs ingestion pipeline.

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