Outage in CleverReach

Problems with access to our core website

Resolved Major

March 20, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently seeing errors for our cleverreach.com website which prevents people from accessing the login page. The login page is still functional and all cleverreach functionaliy is still accessible. Please use the following link https://www.cleverreach.com/de-de/login/ to access the login page directly. We are working on resolving the issue and expecting it to be resolved soon.

Components affected

CleverReach ®-Website

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 03/20/2023 11:38AM

We found the problem and resolved it. The issue were some missconfiguration on the webserver side that prevented specific actions from beeing executed.
This issue did not impact anything other then access to the website.
We are sorry for the inconvenience.

INVESTIGATING almost 3 years ago - at 03/20/2023 11:00AM

We are currently seeing errors for our cleverreach.com website which prevents people from accessing the login page.
The login page is still functional and all cleverreach functionaliy is still accessible.
Please use the following link https://www.cleverreach.com/de-de/login/ to access the login page directly.

We are working on resolving the issue and expecting it to be resolved soon.

Latest CleverReach outages

Website Performance impacted - 11 months ago

On-Call Support not available. - about 1 year ago

Account Dashboard not available - about 3 years ago

Cleverreach Website is Down. - over 3 years ago

Mail Delivery impaired for some customers - over 3 years ago

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