Outage in CloudAMQP
Management Interface Unavailable - 502 Bad Gateway Response
Resolved MinorIncident Report
Summary AI Generated
CloudAMQP's Management Interface experienced a 502 Bad Gateway error for 31 minutes, affecting customers trying to access the Management UI through SSO via the CloudAMQP Console. The issue was caused by code changes that altered the communication schema between backend services and the SSO component, creating a proxy configuration conflict. The problem was resolved by fixing the SSO component, while AMQP clusters remained healthy and users could still access the Management UI using direct broker URLs with credentials.
Customers are experiencing Management UI being unavailable with 502 Bad Gateway.
Timeline:
- 14:16 UTC -> The issue was identified
- 14:30 UTC -> Recent code changes were reverted. No relationship with incident noted.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/02/2026 03:12PM
The Management UI SSO shortcut is back to service.
Impacted Clusters:
All customers with clusters created more than 6 months ago
Cause:
Some code changes unexpectedly changed the communication schema between our backend services and the SSO component on the clusters. The proxy configuration conflicted with those changes causing the 502 Bad Gateway error to show up.
Impact:
Only the SSO via CloudAMQP Console was impacted given it required communication with our backend components. The AMQP Clusters were healthy and servicing traffic via both AMQP and HTTP on Management UI and API.
Logging into the Management UI via Credentials and all Authentications Backends was functioning normally.
IDENTIFIED
3 days ago - at 04/02/2026 03:07PM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 days ago - at 04/02/2026 02:52PM
The Management UI and brokers are serving traffic normally. You can still use the Management UI by using the Broker URL and properly typing User and Password.
The impact is related to our backend service logs into Management UI via CloudAMQP SSO.
IDENTIFIED
3 days ago - at 04/02/2026 02:41PM
Customers are experiencing Management UI being unavailable with 502 Bad Gateway.
Timeline:
- 14:16 UTC -> The issue was identified
- 14:30 UTC -> Recent code changes were reverted. No relationship with incident noted.
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