Outage in CloudAMQP
Backend slow/unresponsible
Resolved MajorIncident Report
Summary AI Generated
CloudAMQP experienced backend service issues caused by an abnormal increase in traffic, resulting in timeouts and slow responses that affected account creation, server provisioning, and configuration updates. Running customer servers remained unaffected throughout the incident. The issue was resolved after 39 minutes by increasing backend capacity to handle the elevated traffic load.
We are currently experiencing issues with our backend services handling account and server creation.
This does not affect any running customer servers but might delay provisioning new servers.
Components affected
CloudAMQP BackendTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 04/28/2026 11:05AM
We had an abnormal increase in traffic causing timeouts and slow responses for customer.cloudamqp.com, we increased capacity and are back to normal. This did not affect any running clusters, just provisioning and configuration updates.
MONITORING
7 days ago - at 04/28/2026 10:53AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 04/28/2026 10:49AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 days ago - at 04/28/2026 10:27AM
We are currently experiencing issues with our backend services handling account and server creation.
This does not affect any running customer servers but might delay provisioning new servers.
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