Intermittent Network Timeouts/TLS Handshake Issues

Incident is now affecting a minor set of services, we are currently monitoring the network for further discoveries.

The full network outage has been taken care of. Services should be accessible.

The underlying Intermittent Network Timeouts issue still persists, and is being worked on.

We have been alerted of an full network outage at the moment, which is being looked at.

Traffic has been transferred to Cisco ASR. IPv6 should be stable now, along with the TLS handshake issue that caused due to the lower MTU has been addressed.

Currently the known issue related to IPv4 ranges experiencing short timeouts at ramdom intervals is being addresssed.

The network improvements have now been largely completed, and we expect any remaining connectivity issues to be minimal throughout today.

Our engineering team will continue monitoring the network closely, with the remaining work expected to be fully completed soon.

Thank you again for your patience and understanding

Our network team is currently performing a hardware and upstream addition as part of the ongoing recovery efforts. During this swap, customers are experiencing network connectivity issues to services.

This hardware replacement is the first of two planned stages required to restore the network to its original design and operating state. Once this stage is complete, network stability is expected to improve, with the remaining work to follow as scheduled.

Our engineering team remains engaged with our upstream provider as we work through the final stages of the planned network upgrade.

The required upstream patch is currently being applied, and we expect the remaining network changes to be completed shortly thereafter. Once the implementation is complete, we will continue monitoring service stability to ensure the connectivity issues have been resolved.

We appreciate your continued patience and will provide another update once the work has been completed or if there are any significant developments.

Our engineering team has completed the preparation and deployment of the required network hardware and supporting infrastructure for the planned network improvements.

At this stage, we are awaiting a patch from our upstream provider, which is required before the remaining changes can be implemented. Once the patch has been applied, we will proceed with the final stages of the network upgrade and continue monitoring service stability.

We will provide another update as soon as we have further progress to share. Thank you for your continued patience and understanding.

**Network upgrade scheduled to resolve connectivity issues**

Our network team has identified the cause of the intermittent connectivity issues affecting services in the Los Angeles data center.

A network upgrade is scheduled to be implemented to address the underlying issue. Once completed, this change is expected to resolve the connectivity problems currently being experienced, including intermittent timeouts and connection failures.

During this maintenance window, customers may continue to experience intermittent network-related issues until the changes are fully applied and validated.

We will continue monitoring the network after the upgrade is completed and will provide further updates here.

Thank you for your patience and understanding while we work to resolve this issue.

Our team is currently investigating intermittent network timeouts and SSL/TLS connectivity issues affecting some services hosted in our Los Angeles (DC3) infrastructure following the recent datacenter migration.

Affected customers may experience one or more of the following:

* Intermittent network timeouts.
* HTTPS/SSL connections failing or timing out during the TLS handshake.
* Inability to reach certain third-party websites, APIs, or package repositories.
* Software updates, and other outbound HTTPS requests intermittently failing.
* Slower than expected connectivity to specific network destinations.

These issues do not affect all destinations or all customers and may be intermittent depending on the network path.

Our networking team is actively investigating the underlying cause and implementing corrective measures to restore normal connectivity.