Outage in CloudFactory
Front End webserver down
Resolved MajorIncident Report
The front end webserver is down.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 04/18/2025 06:18AM
This incident has been resolved.
MONITORING
over 1 year ago - at 04/18/2025 05:44AM
The backup is completed. We are checking the systems to see if everything has recovered successfully.
MONITORING
over 1 year ago - at 04/17/2025 09:39PM
The new server is up and running. We are restoring backups and bringing all websites back up one by one.
MONITORING
over 1 year ago - at 04/17/2025 07:44PM
A few systemfiles of the front-end server got corrupted. We were only able to repair a part of the system. We are creating a new server and recovering backups this night to avoid problems in the near future. There will be no loss of data, the data is secured on separate servers with duplicates in another datacenter.
MONITORING
over 1 year ago - at 04/17/2025 05:36PM
The applications on the tablets are live. Icecloud.be is still down but we are keeping this state until the ice cream vans end their day shift. We'll continue working after 22:00.
MONITORING
over 1 year ago - at 04/17/2025 05:23PM
In some regions the apps are live again.
INVESTIGATING
over 1 year ago - at 04/17/2025 05:17PM
The front end webserver is down.
Latest CloudFactory outages
Sumup terminals down - 28 days ago
icecorp api down - 4 months ago
Slow response - about 1 year ago
API down - about 1 year ago
vertraging - timeout - about 1 year ago
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