Outage in Cloudflare

Support Helpdesk Availability Issues

Resolved Minor
September 17, 2024 - Started 4 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating issues with our Support Helpdesk leading to delayed responses and chat support unavailability. Enterprise customers can still reach us via the emergency telephone line.
Latest Updates ( sorted recent to last )
MONITORING 4 months ago - at 09/17/2024 07:07PM

A fix has been implemented and we are currently monitoring the results.

IDENTIFIED 4 months ago - at 09/17/2024 06:06PM

The cause of this issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 09/17/2024 05:34PM

We are investigating issues with our Support Helpdesk leading to delayed responses and chat support unavailability. Enterprise customers can still reach us via the emergency telephone line.

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