Outage in Cloudflare

Usage Based Billing Issues

Resolved Minor
October 03, 2024 - Started about 1 year ago - Lasted about 18 hours
Official incident page

Incident Report

We’re currently experiencing a billing issue preventing customers who have had payment issues and resolved them from re-accessing and subscribing to usage based products like R2, Zaraz, SSL for SaaS, Cache Reserve. All other services are operating normally. More updates to follow up.

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Latest Updates ( sorted recent to last )
MONITORING about 1 year ago - at 10/03/2024 04:45PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 10/03/2024 03:02PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 10/03/2024 08:18AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 10/03/2024 04:39AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 10/03/2024 01:58AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 10/03/2024 12:33AM

We’re currently experiencing a billing issue preventing customers who have had payment issues and resolved them from re-accessing and subscribing to usage based products like R2, Zaraz, SSL for SaaS, Cache Reserve. All other services are operating normally.

More updates to follow up.

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