Outage in Cloudflare

Start Up Program Billing Issue

Minor
January 07, 2025 - Started 1 day ago
Official incident page

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Outage Details

Cloudflare is investigating an issue where Start Up program users with credits are being incorrectly billed and losing access due to credits being incorrectly applied.
Latest Updates ( sorted recent to last )
MONITORING about 4 hours ago - at 01/08/2025 06:18PM

Underlying root causes have been identified and fixes are being monitored.

Refunds are being issued and may take 7-10 business days to appear on your payment method due to their processing.

IDENTIFIED about 22 hours ago - at 01/08/2025 12:39AM

Impacted customers have been identified and will be credited appropriately. Access will be restored imminently where relevant.

IDENTIFIED 1 day ago - at 01/07/2025 06:45PM

The cause of this issue has been identified and we are working toward a fix.

INVESTIGATING 1 day ago - at 01/07/2025 06:42PM

Cloudflare is investigating an issue where Start Up program users with credits are being incorrectly billed and losing access due to credits being incorrectly applied.

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