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Outage in Cloudflare

Support Helpdesk Availability Issues

Resolved Minor
May 07, 2025 - Started 12 months ago - Lasted 1 day
Official incident page

Incident Report

Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while calling our emergency hotline. Responses on customer inquiries may be delayed during this time. Customers can still reach us via live chat (Business and Enterprise) or by raising a case through the Cloudflare Dashboard.

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Latest Updates ( sorted recent to last )
MONITORING 12 months ago - at 05/08/2025 07:09PM

A fix for this issue has been implemented and we are currently monitoring the results.

INVESTIGATING 12 months ago - at 05/08/2025 02:24PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 05/08/2025 07:25AM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 05/08/2025 04:46AM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 05/08/2025 02:43AM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 05/08/2025 12:44AM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 05/07/2025 08:28PM

Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while calling our emergency hotline. Responses on customer inquiries may be delayed during this time.

Customers can still reach us via live chat (Business and Enterprise) or by raising a case through the Cloudflare Dashboard.

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