Outage in Cloudflare

User Subscription Update Issues

Resolved Minor

September 11, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue where users adding R2 for the first time without a payment method already on the account are unable to add a payment method when attempting to enable R2. Impacted users can manually add a payment method to the account then enable R2 on the account. This issue does not affect existing R2 users.

Components affected

Cloudflare Sites and Services Cloudflare Subscriptions

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

INVESTIGATING 7 months ago - at 09/11/2025 06:33PM

We have determined that this issue affects adding new subscriptions for new products. We are continuing to investigate.

INVESTIGATING 7 months ago - at 09/11/2025 06:20PM

We have determined that this issue affects adding new subscriptions for new products. Affected users can still manually add a credit card to work around this issue. We are continuing to investigate.

INVESTIGATING 7 months ago - at 09/11/2025 05:58PM

We are investigating an issue where users adding R2 for the first time without a payment method already on the account are unable to add a payment method when attempting to enable R2.

Impacted users can manually add a payment method to the account then enable R2 on the account. This issue does not affect existing R2 users.

Latest Cloudflare outages

Cloudflare Access Availability Issues - 40 minutes ago

Degraded network performance for some users around Dallas, Texas - about 9 hours ago

Increased HTTP 5xx Errors in Sydney - about 10 hours ago

Rulesets Rate Limiting accuracy - 1 day ago

Issues solving Challenges - 1 day ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook