Outage in Cloudflare

Support Portal Availability Issues

Resolved Minor
November 18, 2025 - Started about 10 hours ago - Lasted about 6 hours
Official incident page

Incident Report

Our support portal is currently experiencing issues, and as such customers might encounter errors viewing or responding to support cases. Responses on customer inquiries are not affected, and customers can still reach us via live chat (Business and Enterprise) through the Cloudflare Dashboard, or via the emergency telephone line (Enterprise). We are working to understand the full impact and mitigate this problem.
Components affected
Cloudflare Sites and Services Cloudflare Support Site

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Latest Updates ( sorted recent to last )
INVESTIGATING about 6 hours ago - at 11/18/2025 03:16PM

We are continuing to investigate this issue.

INVESTIGATING about 10 hours ago - at 11/18/2025 11:17AM

Our support portal is currently experiencing issues, and as such customers might encounter errors viewing or responding to support cases. Responses on customer inquiries are not affected, and customers can still reach us via live chat (Business and Enterprise) through the Cloudflare Dashboard, or via the emergency telephone line (Enterprise).
We are working to understand the full impact and mitigate this problem.

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