Outage in Cloudflare

Support Helpdesk Issues

Resolved Minor
December 08, 2025 - Started about 8 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Our helpdesk provider is currently experiencing issues, and as such customers might be unable to view cases. Customers can still reach us via live chat (Business and Enterprise) through the Cloudflare Dashboard, via the emergency telephone line (Enterprise) and reply to support cases via email.
Components affected
Cloudflare Sites and Services Cloudflare Support Site

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Latest Updates ( sorted recent to last )
MONITORING about 6 hours ago - at 12/09/2025 04:35AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 8 hours ago - at 12/09/2025 03:10AM

Our helpdesk provider is currently experiencing issues, and as such customers might be unable to view cases.

Customers can still reach us via live chat (Business and Enterprise) through the Cloudflare Dashboard, via the emergency telephone line (Enterprise) and reply to support cases via email.

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