Cloudflare experienced intermittent authentication failures for users logging into the Dashboard using SSO with Okta as their identity provider, with affected users encountering "failed to fetch" errors during login. The issue was isolated to Okta SSO authentication only, while other identity providers, direct username/password login, and Cloudflare Access remained unaffected. The incident was resolved after 55 minutes of investigation by Cloudflare Engineering.
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Cloudflare is investigating reports of intermittent authentication failures when logging into the Cloudflare Dashboard using SSO with Okta as the identity provider. Affected users may see a "failed to fetch" error during the login process.
Dashboard access via other identity providers and direct username/password login are not currently reported as affected. Cloudflare Access application authentication is not currently reported as affected.
Cloudflare Engineering is actively investigating the issue and will provide updates as more information becomes available.
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