Cloudflare's Realtime TURN service experienced performance degradation beginning August 22nd, where traffic was incorrectly routed through TCP instead of UDP, causing increased latency and connection lag for users on Chrome browsers or WebRTC-dependent services. The engineering team identified the root cause and deployed a fix within approximately 51 minutes of the incident being logged. The situation moved to monitoring status following the fix deployment.
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A fix has been implemented and we are monitoring the results.
We are investigating reports of performance degradation affecting our TURN service since August 22nd. Currently, a significant portion of traffic is being relayed via TCP rather than the expected UDP. Customers using Chrome browsers or other services relying on WebRTC may experience increased latency and connection lag. Our engineering team has identified the cause and a mitigation is currently being deployed. We are monitoring the rollout to ensure performance returns to expected levels.
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