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Outage in Cloudflare

Performance degradation affecting TURN service

Resolved Minor
September 07, 2026 - Started about 2 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Cloudflare's Realtime TURN service experienced performance degradation beginning August 22nd, where traffic was incorrectly routed through TCP instead of UDP, causing increased latency and connection lag for users on Chrome browsers or WebRTC-dependent services. The engineering team identified the root cause and deployed a fix within approximately 51 minutes of the incident being logged. The situation moved to monitoring status following the fix deployment.

We are investigating reports of performance degradation affecting our TURN service since August 22nd. Currently, a significant portion of traffic is being relayed via TCP rather than the expected UDP. Customers using Chrome browsers or other services relying on WebRTC may experience increased latency and connection lag. Our engineering team has identified the cause and a mitigation is currently being deployed. We are monitoring the rollout to ensure performance returns to expected levels.

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Latest Updates ( sorted recent to last )
MONITORING about 2 hours ago - at 09/07/2026 01:04PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 hours ago - at 09/07/2026 01:02PM

We are investigating reports of performance degradation affecting our TURN service since August 22nd. Currently, a significant portion of traffic is being relayed via TCP rather than the expected UDP. Customers using Chrome browsers or other services relying on WebRTC may experience increased latency and connection lag. Our engineering team has identified the cause and a mitigation is currently being deployed. We are monitoring the rollout to ensure performance returns to expected levels.

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