Outage in Cloudflare
Cloudflare Zero Trust connectivity
Resolved MajorIncident Report
Summary AI Generated
Cloudflare experienced a 3.3-hour major incident affecting Cloudflare One Gateway traffic where identity policies were present in policy decisions, impacting all onramps to the service as well as the Cloudflare Dashboard. A fix was implemented and edge functionality, including Access logins and Secure Web Gateway connectivity, was fully restored, though the Access API experienced elevated error rates and latency during recovery. All services were ultimately restored to normal levels and placed under continued monitoring.
Cloudflare is investigating an issue with traffic that goes through Cloudflare One Gateway when an identity policy is present in the policy decision.
This impacts all onramps to Cloudflare One Gateway.
Cloudflare One Gateway policies with no identity policy are unaffected.
We are also seeing impact to the Cloudflare Dashboard and are investigating further.
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Latest Updates ( sorted recent to last )
MONITORING
about 14 hours ago - at 10/20/2026 06:14AM
The Cloudflare Access API has been fully restored, with error rates and latency returning to normal levels. We continue to monitor these services.
MONITORING
about 15 hours ago - at 10/20/2026 05:46AM
The Cloudflare Access API continues to experience higher-than-normal error rates and increased latency. We are working to resolve the remaining API issues.
Edge functionality, including Access logins and Cloudflare Secure Web Gateway connectivity, has been fully restored. We continue to monitor these services.
MONITORING
about 16 hours ago - at 10/20/2026 04:44AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 16 hours ago - at 10/20/2026 04:40AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 16 hours ago - at 10/20/2026 04:22AM
We are continuing to investigate the issue.
INVESTIGATING
about 17 hours ago - at 10/20/2026 04:09AM
We are continuing to investigate the issue.
INVESTIGATING
about 17 hours ago - at 10/20/2026 03:47AM
We are continuing to investigate the issue.
INVESTIGATING
about 17 hours ago - at 10/20/2026 03:20AM
Cloudflare is investigating an issue with traffic that goes through Cloudflare One Gateway when an identity policy is present in the policy decision.
This impacts all onramps to Cloudflare One Gateway.
Cloudflare One Gateway policies with no identity policy are unaffected.
We are also seeing impact to the Cloudflare Dashboard and are investigating further.
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