Outage in Cloudflare
Support Helpdesk Availability Issues
Resolved MinorIncident Report
Summary AI Generated
Cloudflare's helpdesk provider experienced an outage lasting approximately 6.7 hours, rendering the support portal, live chat, and emergency telephone line unavailable. Customers were unable to submit or view support tickets, with response times significantly delayed throughout the incident. A fix was implemented and the situation moved to monitoring, with email serving as the backup support channel during the disruption.
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.
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Latest Updates ( sorted recent to last )
MONITORING
about 7 hours ago - at 10/23/2026 06:37AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 8 hours ago - at 10/23/2026 05:56AM
We are continuing to work on a fix for the issue.
IDENTIFIED
about 9 hours ago - at 10/23/2026 04:43AM
We are continuing to work on a fix for the issue.
IDENTIFIED
about 10 hours ago - at 10/23/2026 03:37AM
Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed.
Customers with urgent issues should revert to using the support email address (backupsupport@cloudflare.com).
INVESTIGATING
about 11 hours ago - at 10/23/2026 03:03AM
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.
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