Network issue - 502 error

2023-10-30 14:00 CET

Dear Valued Customer,

We are pleased to inform you that the recent issue impacting our services has been successfully resolved. Our dedicated team worked diligently to address the situation and restore normal operations.

Currently, our focus remains on optimizing the performance of our infrastructure to enhance your experience further. We are committed to providing you with a seamless and reliable service, and these efforts are a testament to that commitment.

We genuinely appreciate your patience and continued support during this time. If you have any further questions or concerns, please do not hesitate to reach out to us.

Warm regards,

Major Incident Team

Dear Customer,

Please be advised that we activated one of our spare servers into our infrastructure to mitigate the impact of Error 502.

Our team, with the support of our hosting provider, is working diligently to address any remaining issues and optimise the performance of the infrastructure.

We expect to fully resolve the situation in 20-30 minutes or earlier.

Thank you for your continued support.

Regards,

Major Incident Team

At approximately 08:15 UTC, we detected via our monitoring systems that one of our EU load balancer servers was down, and we have been working with our hosting provider to resolve the issue.

Since 10:00 AM UTC, Users may experience intermittent errors (essentially 502 Error) and delays while accessing the platform.

Our engineering team is actively working on restoring the Service to normal operations.

Regards,

Major Incident Team