Outage in Cloudinary

Elevated errors and latency for EU region/datacenter

Resolved Minor
August 13, 2024 - Started 7 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We're seeing an elevated error rate and latency for customers within the EU region/datacenter. It started at 8:50 AM UTC. The errors stopped by 9:30 AM UTC. Our team is actively investigating the latency issue to identify and address the root cause. Customers hosted in our default (US) region are not affected.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 08/13/2024 02:49PM

This incident has been resolved.

MONITORING 7 months ago - at 08/13/2024 11:51AM

We are continuing to monitor for any further issues.

MONITORING 7 months ago - at 08/13/2024 11:51AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 08/13/2024 10:21AM

We're seeing an elevated error rate and latency for customers within the EU region/datacenter. It started at 8:50 AM UTC. The errors stopped by 9:30 AM UTC. Our team is actively investigating the latency issue to identify and address the root cause.
Customers hosted in our default (US) region are not affected.

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