Outage in Cloudli

Clarity Outbound calls | Clarity Appels Sortants

Resolved Minor
August 20, 2025 - Started 3 months ago - Lasted about 14 hours
Official incident page

Incident Report

We are currently experiencing an issue affecting outbound calls. Impacts: This could potentially cause abnormal delays or an inability to initiate calls. *** Nous éprouvons actuellement une problématique affectant les appels sortants. Impacts: Ceci pourrait potentiellement entraîner des délais anormaux ou à une incapacité à initier des appels.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/21/2025 02:39AM

All systems are operational and stabilized. An RFO will be provided upon request to technical support in 2-3 business days.

MONITORING 3 months ago - at 08/20/2025 06:15PM

We have implemented additional measures to bring us to resolution. Calls are working both inbound and outbound, please contact support if you continue to experience issues. We are continuing to monitor the situation closely.

MONITORING 3 months ago - at 08/20/2025 04:11PM

We believe that we have isolated the issue. We have implemented a resolution. All calls are working both inbound and outbound. We are continuing to monitor the situation closely.

INVESTIGATING 3 months ago - at 08/20/2025 03:33PM

Our Engineering teams continues to investigate this issue.

INVESTIGATING 3 months ago - at 08/20/2025 02:34PM

We are currently investigating this issue.

MONITORING 3 months ago - at 08/20/2025 02:03PM

A fix has been implemented and we are monitoring the results.
***
Un correctif a été mis en œuvre et nous surveillons les résultats.

IDENTIFIED 3 months ago - at 08/20/2025 01:57PM

The issue has been identified and fix is being implemented.

Impact: Some outbound calls were getting no audio

INVESTIGATING 3 months ago - at 08/20/2025 01:43PM

We are currently experiencing an issue affecting outbound calls.

Impacts: This could potentially cause abnormal delays or an inability to initiate calls.

***

Nous éprouvons actuellement une problématique affectant les appels sortants.

Impacts: Ceci pourrait potentiellement entraîner des délais anormaux ou à une incapacité à initier des appels.

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