Outage in CloudSigma

[RUH] Degraded Network Performance

Resolved Minor
April 17, 2025 - Started 16 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We would like to inform you that the network issue in our Riyadh cloud location has reoccurred. This is currently resulting in degraded performance and packet loss, particularly impacting connectivity from certain regions. We sincerely apologise for the inconvenience. Our team is actively investigating the issue and taking steps to restore full functionality as quickly as possible.
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 04/17/2025 10:16AM

CloudSigma would like to inform you that the networking issue in our RUH cloud location has been resolved, and all network services are now functioning normally.

Our team will continue to monitor the situation. We apologise for any inconvenience caused.

MONITORING 16 days ago - at 04/17/2025 09:19AM

We would like to follow up regarding the earlier network issue that was reported in our Riyadh cloud location. We have not observed any alerts in the past 20 minutes.

Our team will continue to closely monitor the situation and will promptly update you should the issue reoccur.

INVESTIGATING 16 days ago - at 04/17/2025 08:56AM

We would like to inform you that the network issue in our Riyadh cloud location has reoccurred. This is currently resulting in degraded performance and packet loss, particularly impacting connectivity from certain regions.

We sincerely apologise for the inconvenience. Our team is actively investigating the issue and taking steps to restore full functionality as quickly as possible.

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