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Outage in CloudSigma

[ZRH] API Degraded Performance

Resolved Minor
February 17, 2026 - Started 24 days ago - Lasted 7 days
Official incident page

Incident Report

CloudSigma would like to inform you that we are currently experiencing degraded API performance. The WebApp remains accessible; however, some API requests may fail, and you may experience overall slowness in the panels. Certain operations, such as start, stop, or clone actions, may also be affected. There is no impact on running virtual machines, drives, networking, or any other services. Our team is actively working to resolve the issue. We apologize for any inconvenience this may cause.
Components affected
CloudSigma <a href="https://zrh.status.cloudsigma.com"> Zurich Cloud</a>
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 02/23/2026 09:53PM

We would like to inform you that the emergency maintenance to resolve the underlying issue causing the API degraded performance has been completed successfully. After performing the relevant tests in the platform, we can confirm that the degraded performance we reported has been resolved.

Thank you very much for your patience.

IDENTIFIED 18 days ago - at 02/23/2026 09:08AM

We would like to inform you that we have scheduled an emergency maintenance to resolve the underlying issue causing the API degraded performance. The maintenance is scheduled for 2026-02-23 at 19:00 UTC.

We will inform you once the issue has been resolved and the maintenance has been completed.

IDENTIFIED 21 days ago - at 02/20/2026 08:26AM

CloudSigma would like to inform you that we are still working on the previously reported API performance degradation issue.

Once the solution is ready, we will schedule and announce a maintenance window to implement it and will notify customers in advance.

We will provide further updates as we make progress. Thank you for your patience and understanding.

IDENTIFIED 23 days ago - at 02/17/2026 09:42PM

CloudSigma would like to inform you that our team continues working on the previously reported API performance degradation issue.

We will provide further updates as progress is made. Thank you for your patience and understanding.

IDENTIFIED 24 days ago - at 02/17/2026 03:03PM

CloudSigma would like to inform you that we have identified a hardware-related issue that is impacting the API performance. Our team is actively working to resolve the problem and restore full API functionality as soon as possible.

We will keep you updated on our progress, and thank you for your patience and understanding.

INVESTIGATING 24 days ago - at 02/17/2026 09:28AM

CloudSigma would like to inform you that we are currently experiencing degraded API performance. The WebApp remains accessible; however, some API requests may fail, and you may experience overall slowness in the panels. Certain operations, such as start, stop, or clone actions, may also be affected.

There is no impact on running virtual machines, drives, networking, or any other services.

Our team is actively working to resolve the issue. We apologize for any inconvenience this may cause.

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