Outage in Cloudsmith

Data Processing Delays - Package content indexing and display

Resolved Minor
February 09, 2023 - Started almost 2 years ago - Lasted about 24 hours
Official incident page

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Outage Details

A component within our data processing infrastructure is experiencing degraded performance, and as a result we are currently unable to index the contents (files and folders) within uploaded packages for display within the UI. This outage affects background processing and the UI only, package upload, processing and serving APIs are otherwise unaffected. No data has been lost, and once the incident has been resolved we'll be able to reprocess all packages for file/folder display as normal. We do not yet have any information to provide on a possible timeline for resolution. We thank you for your patience at this time.
Components affected
Cloudsmith Backend Processing
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/10/2023 06:09PM

We have identified the underlying issue responsible for the degraded performance and the team have put a plan in place to restore functionality ASAP.

As the team works to restore service we will provide updates early next week when there is progress to report.

If you require support related to this issue, please don't hesitate to reach out via the usual channels.

IDENTIFIED almost 2 years ago - at 02/09/2023 06:19PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 02/09/2023 06:16PM

A component within our data processing infrastructure is experiencing degraded performance, and as a result we are currently unable to index the contents (files and folders) within uploaded packages for display within the UI.

This outage affects background processing and the UI only, package upload, processing and serving APIs are otherwise unaffected.

No data has been lost, and once the incident has been resolved we'll be able to reprocess all packages for file/folder display as normal. We do not yet have any information to provide on a possible timeline for resolution.

We thank you for your patience at this time.

Latest Cloudsmith outages

Elevated API Errors - 25 days ago
Data Processing Delays - Reporting Tools Affected - about 1 month ago
Degraded Performance - about 1 month ago
Data processing delayed - about 2 months ago
Intermittent failures accessing Cloudsmith - about 2 months ago

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