Outage in Cloudsmith

RedHat Package Checksums Failures

Resolved Minor
April 28, 2023 - Started over 2 years ago - Lasted about 22 hours
Official incident page

Incident Report

We have identified and are currently verifying a fix for an issue raised by a subset of customers distributing RedHat packages The symptoms are, when a package has been uploaded and get signed by Cloudsmith, the checksum for the package isn't fully updated post-signature, and when clients attempt to retrieve the package with checksum validation, it fails to validate with the following: "Downloading successful, but checksum doesn't match. Calculated: Expected " A fix has been implemented to resolve the issue, but as it only affects a subset of customers, we're still in the process of verifying this has been fully fixed. A workaround mitigation is that a resync of the package will fix the issue. Once we fully validate the fix, we'll determine if we can backfill a fix for all affected packages.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/29/2023 09:18AM

The issue has now been resolved, and any/all affected checksums for RedHat packages have been automatically recalculated. If you encounter any further issues, please try clearing any local caches first (e.g. for yum, using "yum clean all").

MONITORING over 2 years ago - at 04/28/2023 11:03AM

We have identified and are currently verifying a fix for an issue raised by a subset of customers distributing RedHat packages

The symptoms are, when a package has been uploaded and get signed by Cloudsmith, the checksum for the package isn't fully updated post-signature, and when clients attempt to retrieve the package with checksum validation, it fails to validate with the following:

"Downloading successful, but checksum doesn't match. Calculated: Expected "

A fix has been implemented to resolve the issue, but as it only affects a subset of customers, we're still in the process of verifying this has been fully fixed. A workaround mitigation is that a resync of the package will fix the issue. Once we fully validate the fix, we'll determine if we can backfill a fix for all affected packages.

Latest Cloudsmith outages

Upstream caching delayed - 15 days ago
Increase in API errors - about 1 month ago
Performance Degradation - about 1 month ago

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