Outage in Cloudsmith

Elevated Processing Errors - Malware Scans

Resolved Minor

May 16, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We're experiencing an elevated level of processing errors and are currently looking into the issue. Users may see intermittent failures during malware scans which cause packages to fail to sync successfully. The affected packages can be retried manually and should complete on a subsequent attempt.

Components affected

Cloudsmith Backend Processing

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/16/2023 01:17PM

This incident has been resolved.

IDENTIFIED almost 3 years ago - at 05/16/2023 01:01PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 05/16/2023 12:21PM

We have deployed a mitigation that allows some previously failing scans to complete, but users may see increased scan times until the incident is fully resolved. Our team continues to investigate the issue.

INVESTIGATING almost 3 years ago - at 05/16/2023 11:41AM

We're experiencing an elevated level of processing errors and are currently looking into the issue.

Users may see intermittent failures during malware scans which cause packages to fail to sync successfully. The affected packages can be retried manually and should complete on a subsequent attempt.

Latest Cloudsmith outages

Degraded performance in US East 2 region - 3 days ago

Delayed Policy Evaluations - 15 days ago

Service Degradation - about 1 month ago

Enterprise Policy Manager policy evaluations delayed - about 1 month ago

High CPU load on our writer database - about 1 month ago

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