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Outage in Cloudsmith

Data processing delayed

Resolved Major
October 29, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating delays in our data processing system. This is impacting timeliness of webhook delivery, upstream cache fetches and export of client access logs.
Components affected
Cloudsmith Backend Processing

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/29/2024 01:14PM

Our data processing has recovered and all systems are operational.

MONITORING over 1 year ago - at 10/29/2024 11:39AM

Data processing has been re-established. We will continue to monitor the system to determine when the system is fully caught up. There may be some delays with publication of access logs, webhooks and upstream caching until the system has reprocessed all the data.

IDENTIFIED over 1 year ago - at 10/29/2024 11:11AM

We have identified an issue in our data processing pipeline. We have taken steps to begin reprocessing our data streams. Customers will begin seeing delivery of the impacted feature set. However, these will be delayed until data processing has fully caught up. We will provide further updates soon.

INVESTIGATING over 1 year ago - at 10/29/2024 10:53AM

We continue to investigate the source of the issue. Delays remain in the delivery of webhooks, upstream fetches and client access logs.

INVESTIGATING over 1 year ago - at 10/29/2024 09:01AM

We are currently investigating delays in our data processing system. This is impacting timeliness of webhook delivery, upstream cache fetches and export of client access logs.

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