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Outage in CloudTalk

Browser-based calling issues in Google Chrome 143

Resolved Minor
December 16, 2025 - Started about 2 months ago - Lasted about 2 hours

Incident Report

We have identified an issue affecting browser-based calling caused by a recent update to Google Chrome (version 143). Due to this change, the hold and unhold functionality is not working correctly. When a call is placed on hold and then resumed, the call may become inactive, resulting in a dead call and the user being stuck on the calling screen. This issue also impacts warm transfers and three-way calling, as they rely on the same underlying behavior. Our engineering team has successfully reproduced the issue and is actively working on a fix. We will provide an update as soon as a fix is available. Workaround: If you experience issues with hold, unhold, warm transfer, or three-way calling, please use the desktop application, which continues to work as expected.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 2 months ago - at 12/16/2025 10:33AM

We have identified an issue affecting browser-based calling caused by a recent update to Google Chrome (version 143).

Due to this change, the hold and unhold functionality is not working correctly. When a call is placed on hold and then resumed, the call may become inactive, resulting in a dead call and the user being stuck on the calling screen.

This issue also impacts warm transfers and three-way calling, as they rely on the same underlying behavior.

Our engineering team has successfully reproduced the issue and is actively working on a fix.

We will provide an update as soon as a fix is available.

Workaround:

If you experience issues with hold, unhold, warm transfer, or three-way calling, please use the desktop application, which continues to work as expected.

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