Outage in CloudTalk
Something is not working correctly
Resolved Minor
October 13, 2026 - Started 27 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
CloudTalk experienced a 3.6-hour minor incident caused by a service disruption with their AI supplier, ElevenLabs. A subset of users were affected, with VoiceAgents using ElevenLabs unable to process configuration changes during the outage; VoiceAgents using Deepgram remained unaffected throughout. The team monitored the situation, and the incident was resolved after approximately 3.6 hours.
We’re experiencing issues with the service of one our AI suppliers, ElevenLabs. A subset of users are impacted and our team is actively monitoring the situation. We will provide more details as soon as more information becomes available.
VoiceAgents using Deepgram as a provider are unaffected.
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Latest Updates ( sorted recent to last )
MONITORING
27 days ago - at 10/13/2026 02:06PM
We’re still experiencing issues with the service of one our AI suppliers, ElevenLabs. We will provide more details as soon as more information becomes available.
Configuration changes to VoiceAgents using ElevenLabs as provider can not be processed at this time.
MONITORING
27 days ago - at 10/13/2026 01:23PM
We’re still experiencing issues with the service of one our AI suppliers, ElevenLabs. We will provide more details as soon as more information becomes available.
MONITORING
27 days ago - at 10/13/2026 12:11PM
We’re still experiencing issues with the service of one our AI suppliers, ElevenLabs. We will provide more details as soon as more information becomes available.
MONITORING
27 days ago - at 10/13/2026 11:07AM
We’re experiencing issues with the service of one our AI suppliers, ElevenLabs. A subset of users are impacted and our team is actively monitoring the situation. We will provide more details as soon as more information becomes available.
VoiceAgents using Deepgram as a provider are unaffected.
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