Outage in CM.com

ID Scan - Service is down

Resolved Major
January 09, 2025 - Started 6 days ago - Lasted about 7 hours
Official incident page

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Outage Details

The ID Scan service is down. We are investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 01/09/2025 07:42PM

The issue has been resolved, the ID Scan has been running without issues since 18:00 UTC.

IDENTIFIED 6 days ago - at 01/09/2025 04:17PM

We are currently experiencing a service interruption affecting Sign and ID Scan. Our team has identified the issue and is actively working on implementing a solution.

While we are making every effort to resolve the issue as swiftly as possible, we anticipate that the downtime may last for another several hours. We sincerely apologize for any inconvenience this may cause and appreciate your patience during this time.

IDENTIFIED 6 days ago - at 01/09/2025 12:25PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 days ago - at 01/09/2025 12:22PM

The ID Scan service is down. We are investigating the issue.

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