Outage in CM.com

Mobile Service Cloud - Instable performance of Agent Inbox

Resolved Minor
May 07, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

The issue is being actively investigated.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/07/2025 12:58PM

A fix is implemented and performance is stable.

MONITORING about 1 month ago - at 05/07/2025 11:18AM

The performance is stable and we are actively monitoring the application while working on a structural fix.

IDENTIFIED about 1 month ago - at 05/07/2025 09:47AM

We possibly identified the root cause and are currently preparing a hotfix. The next update will be around 12:30.

INVESTIGATING about 1 month ago - at 05/07/2025 09:01AM

The issue is being actively investigated.

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