Outage in CM.com
Mobile Service Cloud - Messages to scripted chatbot being Deadlettered
Resolved MinorIncident Report
We're noticing that messages from the Conversational Router to the Scripted Chatbot are being deadlettered, meaning the Scripted Chatbot is not receiving these messages. We're currently investigating.
Components affected
CM.com Scripted ChatbotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/28/2025 02:51PM
This incident has been resolved.
MONITORING
11 months ago - at 05/28/2025 02:35PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
11 months ago - at 05/28/2025 02:27PM
Due to this issue we are also noticing incoming and outgoing Traffic are not being processed to and from Mobile Service Cloud. E-mail is unaffected.
INVESTIGATING
11 months ago - at 05/28/2025 02:04PM
We are continuing to investigate this issue.
INVESTIGATING
11 months ago - at 05/28/2025 01:47PM
We are continuing to investigate the Issue
INVESTIGATING
11 months ago - at 05/28/2025 01:10PM
We're noticing that messages from the Conversational Router to the Scripted Chatbot are being deadlettered, meaning the Scripted Chatbot is not receiving these messages. We're currently investigating.
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