Outage in CM.com
Mobile Service Cloud - Messages to scripted chatbot being Deadlettered
Resolved Minor
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Outage Details
We're noticing that messages from the Conversational Router to the Scripted Chatbot are being deadlettered, meaning the Scripted Chatbot is not receiving these messages. We're currently investigating.
Components affected
CM.com Scripted ChatbotLatest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/28/2025 02:51PM
This incident has been resolved.
MONITORING
3 days ago - at 05/28/2025 02:35PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 05/28/2025 02:27PM
Due to this issue we are also noticing incoming and outgoing Traffic are not being processed to and from Mobile Service Cloud. E-mail is unaffected.
INVESTIGATING
3 days ago - at 05/28/2025 02:04PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 05/28/2025 01:47PM
We are continuing to investigate the Issue
INVESTIGATING
3 days ago - at 05/28/2025 01:10PM
We're noticing that messages from the Conversational Router to the Scripted Chatbot are being deadlettered, meaning the Scripted Chatbot is not receiving these messages. We're currently investigating.
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