Outage in CM.com
Service interruption due to major Google outage
Resolved MajorIncident Report
Several of our products are affected by the ongoing major Google outage.
Components affected
CM.com Customer Data Platform / CDP CM.com Seated Ticketing Dashboard CM.com Mobile Order CM.com Scripted Chatbot CM.com Customer Data Platform / CDPTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/12/2025 07:32PM
This incident has been resolved.
MONITORING
11 months ago - at 06/12/2025 07:25PM
Service interruption resolved, all previously affected products are operational again and queued traffic is processing.
MONITORING
11 months ago - at 06/12/2025 07:15PM
We are continuing to monitor for any further issues.
MONITORING
11 months ago - at 06/12/2025 07:07PM
We are continuing to monitor for any further issues.
MONITORING
11 months ago - at 06/12/2025 07:02PM
We are observing healthy metrics again, we are monitoring results. Additional information on the impact will be provided soon.
IDENTIFIED
11 months ago - at 06/12/2025 06:47PM
We are continuing to work on a fix for this issue.
IDENTIFIED
11 months ago - at 06/12/2025 06:45PM
Several of our products are affected by the ongoing major Google outage.
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