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Outage in CM.com

HALO - problems with matching questions and answers in the knowledge section

Resolved Minor
June 16, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

We're experiencing issues with parts of our search engine resulting in issues matching the right answer to any given question. This only affects the "knowledge" section of the product, agents/tools remain fully functioning. We've identified the issues and are working on a swift resolution.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/16/2025 10:31AM

This incident has been resolved.

INVESTIGATING 11 months ago - at 06/16/2025 08:28AM

We're experiencing issues with parts of our search engine resulting in issues matching the right answer to any given question. This only affects the "knowledge" section of the product, agents/tools remain fully functioning. We've identified the issues and are working on a swift resolution.

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