Outage in CM.com
HALO - problems with matching questions and answers in the knowledge section
Resolved MinorIncident Report
We're experiencing issues with parts of our search engine resulting in issues matching the right answer to any given question. This only affects the "knowledge" section of the product, agents/tools remain fully functioning. We've identified the issues and are working on a swift resolution.
Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/16/2025 10:31AM
This incident has been resolved.
INVESTIGATING
11 months ago - at 06/16/2025 08:28AM
We're experiencing issues with parts of our search engine resulting in issues matching the right answer to any given question. This only affects the "knowledge" section of the product, agents/tools remain fully functioning. We've identified the issues and are working on a swift resolution.
Latest CM.com outages
Pay - Unable to process transactions through Omnipay - 9 days ago
Agent Inbox: slow responses - 11 days ago
Failed transactions on payment terminals. - 13 days ago
Texter - Unavailable test nodes - 13 days ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
