Outage in CM.com
HALO - problems with matching questions and answers in the knowledge section
Resolved Minor
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Outage Details
We're experiencing issues with parts of our search engine resulting in issues matching the right answer to any given question. This only affects the "knowledge" section of the product, agents/tools remain fully functioning. We've identified the issues and are working on a swift resolution.
Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 06/16/2025 10:31AM
This incident has been resolved.
INVESTIGATING
about 15 hours ago - at 06/16/2025 08:28AM
We're experiencing issues with parts of our search engine resulting in issues matching the right answer to any given question. This only affects the "knowledge" section of the product, agents/tools remain fully functioning. We've identified the issues and are working on a swift resolution.
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