Outage in CM.com

Mobile Marketing Cloud - Address Book Experiencing Degraded Performance

Resolved Minor
July 06, 2025 - Started about 10 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating a potential issue affecting Mobile Marketing Cloud. Users may experience degraded performance when accessing the Address Book. We will provide updates as soon as more information becomes available.
Components affected
CM.com Address Book
Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 07/06/2025 06:43AM

This incident has been resolved.

IDENTIFIED about 10 hours ago - at 07/06/2025 04:38AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 10 hours ago - at 07/06/2025 04:27AM

We are currently investigating a potential issue affecting Mobile Marketing Cloud.
Users may experience degraded performance when accessing the Address Book.
We will provide updates as soon as more information becomes available.

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