Outage in CM.com

Voice - Packet loss on outbound calls

Resolved Minor
July 15, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently seeing an increased level of packet loss on our outbound trunks affecting quality of the calls. We are investigating.
Components affected
CM.com Inbound Gateway Breda (NL)
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/15/2025 12:07PM

We were unable to find any issues on our own network. Our investigation points towards a localized issue on AMS-IX but are unable to investigate this further.

IDENTIFIED 1 day ago - at 07/15/2025 10:17AM

Packet loss has reduced again and the situation is stable. We continue to investigate the cause.

INVESTIGATING 1 day ago - at 07/15/2025 09:55AM

We are currently seeing an increased level of packet loss on our outbound trunks affecting quality of the calls. We are investigating.

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