Outage in CM.com
Degraded Performance MSC Agent Inbox
Resolved MinorIncident Report
We are experiencing degraded performance for the MSC Agent Inbox. Tasks are being delayed.
Customers might notice delivery delays of messages/e-mail/chats.
Our engineers are looking into this,
Components affected
CM.com Scripted ChatbotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/14/2025 11:05AM
This incident has been resolved.
MONITORING
9 months ago - at 08/14/2025 08:37AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 months ago - at 08/14/2025 08:11AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 months ago - at 08/14/2025 07:30AM
Customers might also encounter problems answering phone calls in the Agent Inbox.
INVESTIGATING
9 months ago - at 08/14/2025 06:58AM
We are continuing to investigate this issue.
INVESTIGATING
9 months ago - at 08/14/2025 06:55AM
We are experiencing degraded performance for the MSC Agent Inbox. Tasks are being delayed.
Customers might notice delivery delays of messages/e-mail/chats.
Our engineers are looking into this,
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