Outage in CM.com
Degraded Performance MSC Agent Inbox
Resolved Minor
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Outage Details
We are experiencing degraded performance for the MSC Agent Inbox. Tasks are being delayed.
Customers might notice delivery delays of messages/e-mail/chats.
Our engineers are looking into this,
Components affected
CM.com Scripted ChatbotLatest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 08/14/2025 11:05AM
This incident has been resolved.
MONITORING
about 4 hours ago - at 08/14/2025 08:37AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 5 hours ago - at 08/14/2025 08:11AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 5 hours ago - at 08/14/2025 07:30AM
Customers might also encounter problems answering phone calls in the Agent Inbox.
INVESTIGATING
about 6 hours ago - at 08/14/2025 06:58AM
We are continuing to investigate this issue.
INVESTIGATING
about 6 hours ago - at 08/14/2025 06:55AM
We are experiencing degraded performance for the MSC Agent Inbox. Tasks are being delayed.
Customers might notice delivery delays of messages/e-mail/chats.
Our engineers are looking into this,
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