Outage in CM.com
Mobile Marketing Cloud - Address Book Experiencing Degraded Performance
Minor
August 18, 2025 - Started about 8 hours ago
Official incident page
Official incident page
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Outage Details
We are currently investigating a potential issue affecting Mobile Marketing Cloud. Users may experience degraded performance when accessing the Address Book and also indexing of lists. We will provide updates as soon as more information becomes available.
Components affected
CM.com Address BookLatest Updates ( sorted recent to last )
MONITORING
about 6 hours ago - at 08/18/2025 08:30PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 8 hours ago - at 08/18/2025 07:03PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 8 hours ago - at 08/18/2025 06:31PM
We are currently investigating a potential issue affecting Mobile Marketing Cloud. Users may experience degraded performance when accessing the Address Book and also indexing of lists. We will provide updates as soon as more information becomes available.
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