Conversational AI Cloud - Outage

This incident is resolved. We have not seen a single exception over the past period of monitoring. We apologize for any impact this might have had for you today and will publish a post-mortem tomorrow.

The system performance still looks stable, we will continue to monitor on high alert.

The current system performance appears to be stable and responsive. We will continue to monitor closely over the next 30 minutes.

The new release is scheduled to take place within the next few minutes. We will provide the next update within 30 minutes at the latest, or sooner if circumstances require.

A new release is currently being built as a follow-up. We will provide the next update within 30 minutes, or sooner if developments warrant.

We have observed some improvements; however, the issue has not been fully resolved. Currently, most requests are performing well, but a subset remains significantly slower. We are continuing to investigate these slow requests.

A fix has been implemented and we are monitoring the results

A fix—expected to be structural rather than temporary—is currently being prepared. The release is anticipated to begin at approximately 13:15.

We are actively working to resolve the issue as quickly as possible and will provide a further update as soon as possible.

We are currently experiencing issues with the production gateway of CAIC. We are investigating further.