Outage in CM.com
Conversational Router is experiencing delays
Resolved MinorIncident Report
We are currently investigating an issue with our Conversational Router having delays in the processing of messages.
Components affected
CM.com Scripted ChatbotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/22/2025 09:43AM
This incident has been resolved.
INVESTIGATING
7 months ago - at 09/22/2025 08:59AM
The routing of messages within the CM platform is delayed. Within Agent Inbox all channels except native voice are impacted. Web Conversations is also impacted.
INVESTIGATING
7 months ago - at 09/22/2025 08:57AM
We are continuing to investigate this issue.
INVESTIGATING
7 months ago - at 09/22/2025 08:48AM
We are continuing to investigate this issue.
INVESTIGATING
7 months ago - at 09/22/2025 08:40AM
We are currently investigating an issue with our Conversational Router having delays in the processing of messages.
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