Outage in CM.com
Conversational Router is experiencing delays
Resolved Minor
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Outage Details
We are currently investigating an issue with our Conversational Router having delays in the processing of messages.
Components affected
CM.com Scripted ChatbotLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/22/2025 09:43AM
This incident has been resolved.
INVESTIGATING
2 days ago - at 09/22/2025 08:59AM
The routing of messages within the CM platform is delayed. Within Agent Inbox all channels except native voice are impacted. Web Conversations is also impacted.
INVESTIGATING
2 days ago - at 09/22/2025 08:57AM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 09/22/2025 08:48AM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 09/22/2025 08:40AM
We are currently investigating an issue with our Conversational Router having delays in the processing of messages.
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