Outage in CM.com

NL - Odido (20416) No incoming messages

Resolved Minor
September 28, 2025 - Started about 1 month ago - Lasted 2 days
Official incident page

Incident Report

We are currently experiencing an issue where operator Odido in the Netherlands is no longer accepting MT or sending MO messages to our platform. We are rerouting MT. MO's are not being received. We are in contact with the operator to investigate.
Components affected
CM.com Mobile network operators: Netherlands

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/30/2025 02:43PM

Odido has provided a provisional RCA explaining that connectivity was lost due to an unavailable DHCP endpoint on the management network of a 3rd party provider. This caused the 3rd party provider to lose all connectivity.
This was fixed around 12:41 29-09-2025.

MONITORING about 1 month ago - at 09/29/2025 11:20AM

We are again receiving incoming messages from Odido. We continue to monitoring the situation.

INVESTIGATING about 1 month ago - at 09/29/2025 10:33AM

Odido and its partners continue to work on the networking issues causing the disruption. Unfortunately there is no workaround and MO traffic from Odido numbers is currently not possible.

INVESTIGATING about 1 month ago - at 09/28/2025 03:38PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/28/2025 10:05AM

We are currently experiencing an issue where operator Odido in the Netherlands is no longer accepting MT or sending MO messages to our platform. We are rerouting MT. MO's are not being received. We are in contact with the operator to investigate.

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