Outage in CM.com

CAIC Production Gateway - Experiencing issues

Resolved Minor
October 02, 2025 - Started 23 days ago - Lasted about 20 hours
Official incident page

Incident Report

We are currently investigating an issue with CAIC Production Gateway. Customers may experience intermitted issues with questions being answered. Not all interactions are affected.

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 10/03/2025 06:05AM

This incident has been resolved.

MONITORING 23 days ago - at 10/02/2025 11:15AM

We temporarily scaled up our infrastructure to handle an unexpected increase in load. We have identified a permanent solution looking forward and will introduce these changes gradually over the coming weeks to prevent future issues.

MONITORING 23 days ago - at 10/02/2025 10:29AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 23 days ago - at 10/02/2025 10:28AM

We are currently investigating an issue with CAIC Production Gateway.
Customers may experience intermitted issues with questions being answered. Not all interactions are affected.

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