Outage in CM.com
CAIC Production Gateway - Experiencing issues
Resolved MinorIncident Report
We are currently investigating an issue with CAIC Production Gateway.
Customers may experience intermitted issues with questions being answered. Not all interactions are affected.
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 10/03/2025 06:05AM
This incident has been resolved.
MONITORING
23 days ago - at 10/02/2025 11:15AM
We temporarily scaled up our infrastructure to handle an unexpected increase in load. We have identified a permanent solution looking forward and will introduce these changes gradually over the coming weeks to prevent future issues.
MONITORING
23 days ago - at 10/02/2025 10:29AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
23 days ago - at 10/02/2025 10:28AM
We are currently investigating an issue with CAIC Production Gateway.
Customers may experience intermitted issues with questions being answered. Not all interactions are affected.
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