Outage in CM.com

CAIC Production Gateway - Experiencing issues

Resolved Minor
October 02, 2025 - Started 3 days ago - Lasted about 20 hours
Official incident page

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Outage Details

We are currently investigating an issue with CAIC Production Gateway. Customers may experience intermitted issues with questions being answered. Not all interactions are affected.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/03/2025 06:05AM

This incident has been resolved.

MONITORING 3 days ago - at 10/02/2025 11:15AM

We temporarily scaled up our infrastructure to handle an unexpected increase in load. We have identified a permanent solution looking forward and will introduce these changes gradually over the coming weeks to prevent future issues.

MONITORING 3 days ago - at 10/02/2025 10:29AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 10/02/2025 10:28AM

We are currently investigating an issue with CAIC Production Gateway.
Customers may experience intermitted issues with questions being answered. Not all interactions are affected.

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