Outage in CM.com
Mobile Service Cloud - Duplicate messages
Resolved MinorIncident Report
We are currently investigating an issue where messages may appear to be duplicated and snoozed chats could reappear.
Components affected
CM.com Scripted ChatbotNeed to monitor CM.com outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 01/17/2026 03:25PM
This incident has been resolved.
MONITORING
about 12 hours ago - at 01/17/2026 02:20PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 13 hours ago - at 01/17/2026 01:50PM
The previous fix did not work, we are working on a new fix.
MONITORING
about 14 hours ago - at 01/17/2026 12:29PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 14 hours ago - at 01/17/2026 12:10PM
We are currently investigating an issue where messages may appear to be duplicated and snoozed chats could reappear.
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