Outage in CM.com
Mobile Service Cloud - Delays In/Outbound traffic
Resolved MinorIncident Report
We are currently investigating an issue where both in- and out-bound traffic are experiencing delays.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 01/27/2026 03:51PM
This incident has been resolved.
MONITORING
2 days ago - at 01/27/2026 02:15PM
A fix has been implemented and we are monitoring the results.
AI Generated summaries in handover messages in the agent inbox are disabled to optimise performance.
INVESTIGATING
2 days ago - at 01/27/2026 01:57PM
We are currently investigating an issue where both in- and out-bound traffic are experiencing delays.
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