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Outage in CM.com

Mobile Service Cloud - Delays In/Outbound traffic

Resolved Minor
January 27, 2026 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue where both in- and out-bound traffic are experiencing delays.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/27/2026 03:51PM

This incident has been resolved.

MONITORING 2 days ago - at 01/27/2026 02:15PM

A fix has been implemented and we are monitoring the results.
AI Generated summaries in handover messages in the agent inbox are disabled to optimise performance.

INVESTIGATING 2 days ago - at 01/27/2026 01:57PM

We are currently investigating an issue where both in- and out-bound traffic are experiencing delays.

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