Outage in CM.com
Agent Inbox delay in processing tasks
Resolved MinorIncident Report
Summary AI Generated
CM.com experienced a queue buildup in their Agent Inbox system that caused delayed processing of all inbound and outbound tasks for 3.1 hours. The product team identified the root cause and implemented a fix, which restored normal processing for new traffic while clearing the backlog of delayed items. The incident was fully resolved after continued monitoring confirmed system stability.
There is a queue at Agent Inbox. this results in delayed processing of tasks.
This impacts the processing of all inbound and outbound work.
Product is investigating this issue at the moment.
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 03/18/2026 03:53PM
This incident has been resolved.
MONITORING
about 20 hours ago - at 03/18/2026 02:16PM
Issue has been identified, and a fix is implemented. New incoming in/outbound traffic is processed without delay,
Product will continue monitoring the situation.
MONITORING
about 20 hours ago - at 03/18/2026 02:13PM
We are continuing to monitor for any further issues.
MONITORING
about 20 hours ago - at 03/18/2026 02:13PM
Issue has been identified, and a fix is implemented. Delayed in/outbound traffic is being processed at the moment.
Product will continue monitoring the situation.
INVESTIGATING
about 20 hours ago - at 03/18/2026 01:38PM
Issue remains ongoing, product is investigating. All in/outbound traffic will be processed with a delay.
INVESTIGATING
about 21 hours ago - at 03/18/2026 12:50PM
There is a queue at Agent Inbox. this results in delayed processing of tasks.
This impacts the processing of all inbound and outbound work.
Product is investigating this issue at the moment.
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